The Risk Team is responsible for building the defense layer that keeps Cloudwalk, its merchants, and users safe. We keep our ecosystem healthy by tracking down malicious activity and maintaining regulatory compliance, while providing the best user experience.

CloudWalk is not a corp company, we don't want corp heads. We want the crazy, the mads, the survivors. What matters to us is a deep insight into technology, passion for disruptive innovation & ability to learn fast and execute faster.

If you are resilient, curious, and resourceful, you will thrive with us. CloudWalk is not a place for lonely stars, we’re a wolfpack! To survive, we research, build, break, and rebuild. We move fast. Join us to impact millions of lives, and leave a positive mark on the world!

What You'll Be Doing:

You will handle daily chargeback cases, contact our clients to assist them in this process and provide support to the CX team.

Also, we expect you to raise our operation standards, and come up with new ideas for fraud prevention, chargeback management and process improvement, implementing new controls and business rules, alongside an excellent team of risk analysts and engineers.

What You Need To Succeed:

  • Excellent Portuguese communication
  • English communication
  • Great analytical skills
  • Great problem-solving skills
  • Fast learning
  • Basic programming skills
  • Knowledge of SQL

Desirable, but not a must:

  • Knowledge of chargeback process
  • Experience with customer relationship management
  • Experience within the payments industry

We are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.

As a member of a full remote and distributed team, you are expected to complete tasks autonomously and unsupervised, being highly collaborative and self-directed.