Who are we?
We are CloudWalk, a fintech company specialized in innovative payment services. We are democratizing the payments industry in Brazil, by empowering entrepreneurs through technological, inclusive, and life-changing solutions. Our history began in 2013 and since then we have been creating more modern, agile, and complete solutions. During this process, we are constantly provoked to think about the payment’s future and we have found that a fairer market is possible and achievable. There is where InfinitePay started, the payment terminal that exists to be the best and fairer payment solution for entrepreneurs.
How we work?
We work in packs here. We all work together to think and to do something more for our customers. At CloudWalk, we believe in decentralization as a sustainable way for us to reinvent traditional work models. We are agile in learning from our mistakes and finding the best solutions. We have a motivation to change the world for the better that drives us on a daily basis.
We believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability or education.
If you want to join the revolution of the payments industry and impact the lives of millions, reach out to us, and help to build the face of a new economy!
What is a Customer Experience Analyst for CloudWalk?
The Customer Experience Analyst is responsible for taking care of the entire customer experience when they contact us! Being responsible for solving doubts, solving more complex problems, including the system to guarantee the customer’s satisfaction.
The Customer Experience team covers all the pre and post-sales. It is where we narrow the relationship with the customer, genuinely understanding their needs. Our goal is to always provide the best possible experience!
We are looking for someone who has
You will do well if you have:
What will you have with us: