Who we are:
We are CloudWalk, a fintech company specialized in innovative payment services. We are democratizing the payments industry in Brazil, by empowering entrepreneurs through technological, inclusive, and life-changing solutions. Our history began in 2013 and since then we have been creating more modern, agile, and complete solutions. CloudWalk's technology has processed more than US$2 Billion and it's present in more than 250,000 businesses.
Through InfinitePay, CloudWalk introduces the third and most disruptive wave of innovation in the sector, challenging entirely the prevailing acquiring business model, by anticipating over R$750 million to Brazilian merchants at the market's lowest fee.
How we work
Our customers play the central role in everything we do, and they have the power to redirect our entire chain of operations at any moment. At CloudWalk, we believe in decentralization as a sustainable way for us to reinvent traditional work models, connecting an all-online high-performance team around the world. We are agile in learning from our mistakes and finding the best solutions. We have a motivation to change the world for the better that drives us daily.
If you want to join the revolution of the payments industry and impact the lives of millions, reach out to us, and help to build the face of a new economy!
Some of the challenges in Inside Sales area you will help to solve:
We have the big and amazing mission to change entrepreneurs' lives with our solution.
Therefore, Sales is responsible for expanding the opportunities to get new customers through each interaction and attendance. We aim to face complex challenges that inspire us to grow and craft fantastic and exceptional experiences, that "read the minds" of our customers and go beyond their expectations. And that begins with Inside Sales.
About the role
As an Inside Sales Analyst, you will help us expand the InfinitePay customer base by executing a best-in-class scaled commercial strategy across attendance channels. Additionally, as the direct touchpoint with potential customers, you will identify sales opportunities and rising needs in every single contact.
We will be responsible for communicating to leads that contact us about our solution in an engaging and effective way, besides solving doubts and problems that come across the acquisition process.
What You'll Be Doing:
- Identify new sales opportunities through inbound and outbound leads
- Communicate in a personalized, empathetic, and informative way with potential customers (by phone, chat, or email), seeking to offer the best experience for them;
- Clarify doubts that customers have about our product;
- Follow-up with prospects through outbound cold calls and emails
- Lead prospection and qualification
- Identify and implement improvements in our processes, products and services;
- Diagnose and solve technical problems during the registration process;
- Support the definition of customer acquisition strategies
What You Need To Succeed
- At least 6 months of relevant sales or customer service experience.
- Excellent written and oral communication skills in both Portuguese and English
- Intermediate knowledge in google sheets;
- Logical reasoning and analytical skills;
- Highly collaborative and self-directed.
- Comfortable working in a highly fast-paced, sometimes chaotic environment that requires flexibility and a startup mindset.
Desirable, but not a must:
- Experience with Payments/Financial sectors
What We Offer You
- Remote work option available
- Healthcare coverage
- Dental care coverage
- Meal allowance FLASH
- Home Office allowance
- ZenKlub Partnership for wellness
- Learning and Development resources
- 30 days of paid vacation
- We know how becoming a mother or father is remarkable and we want to give all the support we can. We have a 6 month maternity leave and a 30 days paternity leave. The benefit also applies to dads and moms who adopt or obtain legal custody of the child and to same-sex couples.
Diversity and Inclusion
We believe in inclusion, respect, and appreciation of every human aspect. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.